What action should you take if a customer asks to escalate a return for a damaged item not covered by policy?

What action should you take if a customer asks to escalate a return for a damaged item not covered by policy?

• A. Escalate to supervisor; document incident and reason; offer alternatives.
• B. Deny without explanation.
• C. Process as standard return.
• D. Ignore and move to next customer.

Answer: (A)